Product Details
Anima is a digital triage system available for members of the public in England. It uses clinical content to get people to the most appropriate level of care for their symptoms. Anima does not give a diagnosis but advises users what to do next and in what timeframe based on their answers to the triage questions, and transmits this information to a healthcare provider.
Anima uses the Directory of Services (DoS) to refer patients to locally-commissioned services that best meet their needs.
Intended Use
Anima is a web-based ‘unassisted’ triage system intended to be used for patients who are 5 years old and above. It assesses the symptoms presented at the time of use of the online tool.
Symptoms can include injuries, illnesses, dental or mental health problems or any existing medical condition. Users are asked a series of questions in a specific order and then given the most appropriate clinical response based on the answers.
Life-threatening symptoms are assessed first, followed by less urgent symptoms requiring a less urgent response.
Use of the online tool is not intended for: children under 5 years old making treatment decisions following admission to hospital predicting the expected outcomes of patients being treated denying anyone care automatically removing someone from a high risk group
Safety Information
Warning: Indicates a potentially hazardous situation which, if not avoided, could result in patient death or serious impact to the health of patients. When using the Anima online triage system, please follow the cautionary information given in Anima online Terms and Conditions of Use. The Anima online triage system cannot take the place of clinical assessment. No medical decision should be based solely on results provided by the clinical content. This is a labelled misuse of Anima online. Users should take careful note of any disclaimers or warnings that appear on Anima online Terms and Conditions of Use. In certain situations, approximate results are shown with a warning, whilst all results carry a disclaimer relating to their inherent limitations.
Caution: Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate impact to the health of patients. When using the Anima online triage system, please follow the cautionary information given in Anima Terms and Conditions of Use Members of the public should seek a health care professional’s opinion when directed by Anima, or if information provided is not clear. Anima aims to ensure that the information published on this website is accurate and consistent with current knowledge and practice in the NHS. However, medical knowledge and practice is constantly evolving and this site may not reflect the latest knowledge or practice. The Anima website is written on the basis of general likely scenarios. Individual cases may require specific advice that cannot be addressed through this website. Accordingly, this website is provided for information only and to transmit information to a healthcare provider. It is not intended to replace a consultation with an appropriately qualified health professional. You should not ignore any professional medical advice on the basis of this website. We cannot guarantee that information provided by us through this website will meet your health or medical requirements. Health care professionals are expected to apply their own clinical judgement for any further clinical assessment required for users who are referred following Anima online triage and are not expected to rely solely on the output from the Anima online triage in order to appropriately manage and advise these users.
Technical information
Pre-use requirements and dependencies
License agreement
Commissioners of provider services using Anima must sign an end user agreement with Continuum Health Limited. The Anima team supports end users in meeting the minimum standards but is not responsible for ensuring they do so.
Host systems
The Anima online patient portal is a system that integrates with the wider Anima platform when used by healthcare providers. Anima is available via a standard internet connection and is hosted on Amazon AWS infrastructure.
Software installation, upgrade and configuration
This version of Anima online is available via the URL https://patients.animahealth.com/, it can be accessed anywhere there is an internet connection. Anima is connected to the live Urgent and Emergency Directory of Service (DoS) and uses the DoS to show commissioned and locally available services to users for their clinical need. The Anima online web architecture also relies on open-source components whenever possible and uses open standards. Contracts for external services, like Amazon AWS are subject to Continuum Health Ltd’s internal controls which ensure commercial agreements have clear requirements, and are agreed under strict privacy constraints and a DPIA. Anima online is a website and therefore no downloads or configuration steps are required to use the service.
Technical Specifications
Anima uses HTML, CSS and JavaScript. Continuum Health Limited is committed to making our online patient portal accessible under the WCAG 2.0 framework.
Regulatory Information
The Anima Platform fulfils the requirements of the UK Medical Devices Regulations 2002 (SI 2002 No 618, as amended) (UK MDR 2002).
