Patients use Anima to get what they need from their GP practice quickly, without always having to visit or call the practice.
Use Anima to quickly get in touch with your GP practice
Submit a request wherever you are: no more waiting on hold to speak to someone.
Always be in the know: track and review your entire request history without having to contact your practice.
Anima helps you to do more than just submit requests: you can view appointment invitations from your practice, find other services nearby and even attend video consultations.
Anima is a communication platform that allows you to seek care from your GP practice. When you have an issue that you want to contact your GP about, you can use Anima to submit your request online.
Anima is approved by the NHS, and we work with your GP practice or healthcare provider in order to enable them to provide you with care. We sign specific agreements to let us do this, and only collect the data that we need in order to make this happen.
Nothing! Anima is absolutely free for patients to use: all you need to sign up is access to a phone or computer, an email address and mobile phone number. If you don’t have any of these, your practice can even submit requests on your behalf.
We want to make sure your experience of accessing care from your GP is the best it can be. Here’s how some patients using Anima have found it:
So much more efficient than booking an appointment and attending the surgery.
This is SUCH a good chance from the old system! It did exactly what I wanted to and its easy to use!
I am very impressed with the new Anima system at my GP surgery. It's a breath of fresh air.
My request was dealt with on the same day and a plan was sent through almost immediately.
Anima helps you quickly get the care you need from your GP practice, and there’s just 3 steps to get started - here’s a video overview:
It only takes a couple of minutes to set up your account: your account gives you access to your own personal dashboard to track all your requests and messages from your practice.
Once you’ve created your account, you can start submitting requests to your practice straight away from your phone or computer. Most requests take between 2 and 5 minutes to complete.
Your request will be sent to your practice: a healthcare professional will always review your request. You’ll receive regular email and SMS notifications letting you know when your practice has responded.
If your GP practice is already using Anima, you can create an account and start submitting requests in minutes.
If you have been told to register for Anima by your GP practice, please follow their instructions to create your Anima account. If you already have an Anima account, you can login here.