Pathways

Manage referrals in one shared workflow

Coordinate outpatient referrals and patient-initiated follow-up in one place.

Clinical summaries that surface what matters

Bring key information from referral letters, attachments and connected systems together for clinical review.

Clinical summary assembled from a referral and investigations

One worklist for all inbound referrals

Review e-RS referrals and Advice & Guidance requests in one shared worklist. See who is waiting, for how long and what they need.

Shared referral worklist for Advice and Guidance requests

Prepare the next steps for review

Review prepared responses and tasks, then give advice, accept or redirect referrals, request diagnostics and book appointments.

Draft referral response prepared for review

Give patients the experience you'd want

Let patients track their referral. Share updates and collect information through the NHS App, SMS and AI calling.

Patient view of referral progress and specialist review

Understand demand and waits across pathways

Track demand, capacity and waits by pathway. Model changes to reduce unnecessary appointments and improve patient flow.

Referral pathway demand, capacity and performance dashboard