Sunny Meed uses Anima to handle telephone requests, review incoming patient requests and process clinical letters. In this interview, the team describes what has changed in its day-to-day work.
More from the practice
Three months of calls and requests
Anima's update on 11 August 2026 reports that Andi handled 10,718 calls over three months, around 139 a day. The update also records 21,102 triage requests, with seven in ten closed the same day.
Processing clinical correspondence
Alongside those calls and requests, the update reports 14,049 letters processed. Watch the interview to hear the team's account of using Anima at the practice.
Read the Sunny Meed results update on LinkedIn.
The team’s experience
In follow-up interviews, Dr Patel discusses how Anima fits into the practice and its approach to incoming demand. Selena, a GP registrar, explains why she values having the work in one place and seeing new features respond to practice feedback.