At Park Leys Medical Practice, Claire and Jodie use Anima to manage patient requests and clinical correspondence. In this interview, they describe how the team organises that work.
More from the practice
Handling patient requests
Anima's update on 3 September 2026 reports that Park Leys triaged 37,804 requests since February, with 99.4% closed. The update also reports that 94% of urgent requests were closed on the same day.
Processing incoming letters
The same update reports 20,294 documents processed, with hands-on time falling from around three minutes to 42 seconds per document. Watch the interview to hear Claire and Jodie describe the practice's experience.
Read the Park Leys results update on LinkedIn.
Urgent requests and the practice’s rollout
In a September interview, Dr Julie Harper explains how Anima’s red, amber and green ratings help the team identify requests needing prompt attention.
An August webinar with Practice Manager Claire Underhill covered the move from Docman, clearing the morning post and getting partners, reception and administration staff involved. The webinar was scheduled for 25 August 2026; the later On the Road interview above offers another account of the practice’s experience.