Smart Triage lets practices configure automations for incoming patient requests. We introduced it in August 2026 as an early-access feature, with a pilot ahead of general release.
Routing and booking
In the product walkthrough, Clinical Product Lead Dr Souradip shows how requests that meet a practice’s criteria can be routed automatically. Examples include directing eligible Pharmacy First requests to a chosen pharmacy and booking patients into predefined appointment slots.
The practice configures the criteria and destinations. Every case remains logged so a GP can review it when needed.
Watch Dr Souradip’s walkthrough
A conversation with Alan Hall
Anima’s Head of GTM, Alan Hall, discusses the work behind Smart Triage and the aim of reducing time spent manually processing routine requests while retaining oversight.
One platform, shaped by practice feedback
In follow-up interviews, Alan explains why Anima brings triage, documents and referrals into one platform. The team also discusses how practice feedback shapes new features, including Smart Triage.
Ask about Smart Triage and pilot availability