Location: North East London ICB

Patient List Size: ~17,000

Go-Live With Anima Documents: May 2024

Overview

The Lawson Practice, located in North East London ICB, integrated Anima Documents in May 2024 to improve their document processing workflow. Before Anima, processing 3,500 documents per month was time-consuming, often creating a backlog of 1-2 weeks. Now, documents are typically processed within 1.74 days (median), ensuring timely patient follow-ups and reducing clinical risks. The practice, guided through the transition by their dedicated Anima account manager, now experiences faster processing and improved consistency, allowing greater focus on patient care.

The Challenge

Prior to implementing Anima, The Lawson Practice relied on EMIS to manage its document workflow, handling around 3,500 documents each month. Processing each document took 5-10 minutes, and same-day processing was rarely achievable, often resulting in a 1-2 week backlog. This system limited efficiency and sometimes delayed patient care.

Key Outcomes

Faster Document Processing

With Anima, The Lawson Practice enjoys quicker document processing. Features like automatic patient matching and document summarisation help reduce time spent on each document. The inclusion of clinical code suggestions ensures accurate processing, which was not possible with the previous system.

Reduced Backlog

Implementing Anima has minimized the backlog from a week or more to processing within two days. This consistency in handling documents reduces clinical risks and keeps patient care timely and accurate.

Improved Coding Consistency

Anima's automated coding tools offer suggestions based on the document content, learning the team's preferences. This feature not only improves coding consistency but also helps in capturing essential QOF codes, securing potential funding for the practice.

Greater Staff Confidence

The intuitive user interface of Anima has increased staff confidence. Bringing all patient data into a single platform avoids the hassle of managing multiple systems, allowing staff to focus on patient care rather than navigating technical barriers.

What the Team Says

"Anima has transformed our document workflow. It’s significantly reduced our backlog, saved us valuable coding time, and brought much more control and consistency to how documents are handled. The smoother process has taken a lot of stress out of the day-to-day work and allowed our team to focus more on patient care and other essential tasks."

— Uzo Chukwunonye, Practice Manager

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Ready to Streamline Your Document Workflow?

Like The Lawson Practice, Anima can support your practice in removing your document backlog forever. Book a free demo below and we'd be happy to audit your existing document workflow and show you around the Anima platform.